General Terms

Eligibility and Client Acceptance

FirmLabLegal accepts instructions from incorporated entities, partnerships and authorised company representatives who can lawfully engage legal services in Malaysia. Each engagement is subject to client due diligence, conflict checks and acceptance under FirmLabLegal's professional risk assessments.

Clients must be legal entities or persons of legal capacity to enter into service agreements under Malaysian law. Representatives acting on behalf of a company must be properly authorised.

Services must be used for lawful corporate purposes. FirmLabLegal will decline or terminate engagements that involve unlawful activities or misuse of legal advice.

FirmLabLegal provides services from Malaysia and may advise on matters with cross-border elements. Certain services may be limited by jurisdictional practice restrictions; FirmLabLegal will inform clients where local counsel in another jurisdiction is required.

Client Accounts and Records

FirmLabLegal maintains records of engagements, communications and legal documents relevant to client matters. Clients may be issued secure access credentials for client portals where applicable.

Clients must provide accurate, complete and up-to-date information necessary for the provision of services, including company registration details and authorised representative contacts.

Clients are responsible for safeguarding access credentials to any FirmLabLegal portals. Notify FirmLabLegal promptly if you suspect unauthorised access. We implement administrative and technical safeguards to protect client information.

Client accounts, access credentials and engagement rights are not transferable without FirmLabLegal's prior written consent, except as part of a lawful business transfer involving the client.

If a client believes their account or communications have been compromised, they must notify FirmLabLegal immediately by the contact details provided in these terms so that we can take appropriate protective steps.

FirmLabLegal reserves the right to suspend portal access or certain services if required by law, for security reasons, or where a client has materially breached these terms and corrective measures are not taken.

Scope of Services

FirmLabLegal provides corporate legal advisory, contract drafting and review, corporate secretarial support, regulatory compliance guidance and dispute avoidance strategies. Specific services, deliverables and timelines will be detailed in each engagement letter or scope of work agreed with the client.

Service scope may be amended by mutual written agreement. For ongoing retainers, FirmLabLegal may propose scope adjustments to address regulatory changes or evolving client needs.

Service availability depends on resource scheduling and the timely provision of client information. FirmLabLegal will provide estimated timelines in engagement communications and will notify clients of any material delays.

Usage Rules and Professional Conduct

Clients must comply with the following rules when engaging FirmLabLegal and using our services or platforms.

• Provide truthful and complete information relevant to the engagement.
• Use deliverables solely for the lawful corporate purposes for which they were prepared.
• Refrain from submitting abusive or fraudulent requests through FirmLabLegal channels.
• Respect confidentiality obligations and restrict dissemination of privileged materials unless authorised.
• Notify FirmLabLegal of any conflicts of interest or competing instructions as soon as they become apparent.
• Comply with applicable laws and regulatory obligations in connection with the services.
• Cooperate with FirmLabLegal in a timely manner to enable efficient delivery of services.

Client Materials and Content

Clients may provide documents, data and other materials necessary for FirmLabLegal to provide services. These materials remain the client's property unless otherwise agreed in writing.

Provided client materials and intellectual property owned by the client remain with the client. FirmLabLegal will not claim ownership of client-originated materials.

By submitting materials, the client grants FirmLabLegal a licence to use, reproduce and store those materials as necessary to perform the agreed services and to comply with legal or regulatory obligations.

Clients are responsible for the accuracy and legality of materials they provide. FirmLabLegal is entitled to rely on client-provided information when delivering advice and documents.

If a client requests removal of materials from FirmLabLegal systems, the request will be evaluated in light of legal, regulatory and contractual retention obligations and normal archival practices.

Intellectual Property

FirmLabLegal retains ownership of intellectual property in templates, methodologies and proprietary tools developed independently of a client engagement. Where bespoke documents are prepared for a client, rights and permitted uses will be set out in the engagement letter.

• Clients shall not reproduce or distribute FirmLabLegal proprietary materials beyond the scope permitted in the engagement without prior consent.
• Reverse engineering or unauthorised adaptation of FirmLabLegal systems or templates is prohibited.
• Where FirmLabLegal grants licences to use its materials, such licences are non-exclusive and subject to compliance with payment and confidentiality obligations.

Paid Services and Fees

Certain FirmLabLegal services are provided for a fee or on a retainer basis. Fees, payment terms and billing arrangements will be specified in the engagement letter or invoice provided to the client.

Fees are set based on scope, complexity and professional time required. Pricing proposals provided by FirmLabLegal are indicative for the agreed scope and may be subject to adjustment where the scope materially changes.

Invoices are payable as specified in the engagement letter. Accepted payment methods and instructions are included with each invoice. Late payments may be subject to interest or suspension of services.

Where subscription or retainer services are agreed, terms for renewal, termination and scope of continued services will be documented. Subscription fees cover the agreed range of advisory and support services during the subscription period.

Refunds, if any, will be considered on a case-by-case basis and aligned with the stage of service delivery and any non-recoverable costs incurred by FirmLabLegal.

Clients may terminate services in accordance with the termination provisions of their engagement letter. FirmLabLegal may also terminate services for non-payment or material breach after providing notice as required by the engagement terms.

Clients are responsible for applicable taxes related to fees and services, unless otherwise stated. FirmLabLegal will itemise taxes on invoices where required by law.

FirmLabLegal may adjust fees for ongoing services to reflect inflation, changes in law or scope. Clients will be notified in advance of material price changes.

Failure to pay invoices may lead to suspension of services, engagement termination and recovery action. FirmLabLegal will seek to resolve billing disputes through dialogue prior to taking formal measures.

Professional Disclaimer

Legal advice provided by FirmLabLegal is based on information supplied by the client and on prevailing law at the time advice is given. Advice is tailored to the client's stated facts; different facts or changes in law may alter conclusions. Clients should not rely on general content as a substitute for tailored advice in their specific legal context.

Limitation of Liability

To the extent permitted by law, FirmLabLegal's liability arising from professional services is limited to the fees paid for the specific engagement and excludes indirect or consequential losses. Liability caps and specific limits, if any, will be set out in the engagement letter between FirmLabLegal and the client.

Third-Party Services and Advice

FirmLabLegal may recommend or use third-party specialists where matters require local or industry-specific expertise. Referral to third parties is made with care; FirmLabLegal does not accept responsibility for third-party work except where explicitly agreed in writing.

Termination of Engagement

Either party may terminate an engagement in accordance with the notice provisions specified in the engagement letter. FirmLabLegal may terminate immediately where required by professional rules, for conflict of interest, or if continued representation would be unethical.

On termination, outstanding fees and disbursements become payable. FirmLabLegal will take reasonable steps to facilitate orderly transition of files and will retain necessary records subject to retention policies and legal obligations.

Privacy and Confidentiality

FirmLabLegal treats client information as confidential and processes personal data in accordance with this Privacy Policy and applicable Malaysian law. Confidentiality obligations survive termination of engagement except where disclosure is required by law or authorised by the client.

Communications and Notices

Official communications may be delivered via email to authorised client contacts, by post to 68, Jalan Ibrahim, Pusat Bandar Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia, or through the client portal where used. Clients must maintain accurate contact details for service continuity.

Changes to Terms

FirmLabLegal may update these terms to reflect changes in law or practice. Material changes will be communicated to existing clients in advance where practicable. Continued instruction after notification constitutes acceptance of updated terms.

Governing Law

These terms and any engagement letter shall be governed by and construed in accordance with the laws of Malaysia. Parties submit to the non-exclusive jurisdiction of Malaysian courts for disputes arising under an engagement.

Dispute Resolution

Where practical, FirmLabLegal seeks to resolve disagreements by discussion and negotiation. If disputes cannot be resolved amicably, parties may agree to mediation or other alternative dispute resolution before initiating court proceedings, consistent with the engagement letter.